KLAIMO

Right of Withdrawal

Last updated: 21 July 2026 (Version 2.0)

This is a convenience translation of the German original ("Widerrufsbelehrung"). The German version is authoritative for its interpretation. This does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence.

This notice is addressed to consumers within the meaning of § 13 Bürgerliches Gesetzbuch (BGB – German Civil Code). It is the fallback version for all locales that do not resolve to German, French, Dutch, Danish or Swedish. Part D contains the different position that applies to consumers resident in Switzerland.

First, the most important point: who your contract is with

Using Klaimo involves two separate contracts, and the right of withdrawal works differently for each of them:

Contract Your contractual partner Withdrawal/cancellation runs via
Free contract of use (account, use of the App, game rules) SB-Techworks Karim Belkacem us — see Part B
Klaimo Pro (paid subscription) Apple or Google as seller the app store — see Part A

We never receive your payment and have no access to your means of payment. We therefore cannot refund a subscription ourselves. Your withdrawal in respect of the subscription must be declared to the store, and the store handles the reversal. We are happy to help you put your case to the store: info@klaimo.de.

Part A — Klaimo Pro subscription (contract with Apple or Google)

Who sells you Klaimo Pro

The seller and your contractual partner (merchant of record) for the subscription is

Your right of withdrawal

You have the right to withdraw from the subscription contract within fourteen days without giving any reason. The period begins on the day the contract is concluded, i.e. the day of the purchase in the store.

Because Apple or Google is your contractual partner for this contract, the withdrawal must be declared to the seller, not to us.

Your right of withdrawal does not expire just because you start using Pro

Klaimo Pro is a digital service in the form of a running subscription: the content (the map, the territories of other riders, leaderboards, teams, evaluations) arises continuously on our servers.

For that reason:

So: activating the subscription and using the Pro functions immediately does not cost you your right of withdrawal.

For the period up to the withdrawal, a proportionate amount may be payable (§ 357b BGB). This applies only if you expressly requested that performance begin during the withdrawal period and you were correctly informed about the right of withdrawal and about that payment obligation beforehand. The store handles the settlement.

Nobody may ask you to waive this right in advance, and any confirmation of such a waiver has no effect on the right described here.

How to exercise it

Apple (App Store)

Google Play

A clear statement (for example a letter sent by post or an e-mail) declaring your decision to withdraw from the contract is sufficient. To meet the deadline it is enough that you send your statement before the fourteen days expire.

What happens after withdrawal

The store is required to reverse the contract and to refund the payments it received from you, in accordance with its own terms and with the applicable law. We are not a party to that process and cannot influence, accelerate or replace it.

Cancellation is not the same as withdrawal

We cannot cancel the subscription for you, because we are not the seller. Deleting your Klaimo account does not end your subscription — you have to cancel it in the store as well.

The withdrawal function in the App (§ 356a BGB)

The App contains an electronic withdrawal function in two stages: you open "Withdraw contract" in the settings, and on the following screen you confirm your declaration with "Confirm withdrawal". We record the time of your declaration and confirm it to you on a durable medium, by e-mail to the address you enter in that screen, in a form you can store and reproduce unchanged.

That function covers the contract that is concluded in the App, i.e. the free contract of use (Part B). It cannot cover the Klaimo Pro subscription, because that contract is not concluded with us but with Apple or Google in their store; for it, the routes to the store described above remain the ones that count. If you use our withdrawal function for a subscription anyway, we will tell you without delay and help you to put your declaration to the store — but your declaration only reaches your contractual partner once it is with the store, so please send it there as well and within the fourteen days.

Any withdrawal statement you send us is effective on the day you send it, and using the function is never obligatory: an informal message remains sufficient (Part B).

Part B — Free contract of use (contract with us)

The free contract of use for your Klaimo account is concluded with us. You do not pay money for it, but you do provide personal data, which is why it is a consumer contract (§ 312 (1a) BGB). You therefore have a right of withdrawal in respect of this contract too, and the following statutory instruction applies. The same instruction applies as a precaution in the event that we should exceptionally be your contractual partner for a paid service ourselves, contrary to Part A.

Instruction on the right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract was concluded (completion of your registration).

To exercise your right of withdrawal, you must inform us

SB-Techworks Karim Belkacem Lilienthalstraße 38 93049 Regensburg Germany Telephone: +49 941 46395983 E-mail: info@klaimo.de

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not obligatory. No particular form or contact route is required.

You can also declare the withdrawal directly in the App, using the electronic withdrawal function described in Part A: "Withdraw contract" in the settings, then "Confirm withdrawal" on the second screen. We confirm your declaration, and the time we received it, by e-mail to the address you provide there.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from the free contract of use, we will end your user account and delete or anonymise the personal data stored in connection with it, unless statutory retention obligations prevent this. We confirm the withdrawal to you in text form, by e-mail to the address you give us.

You have made no payments to us, so there is no repayment by us to be made. Payments for Klaimo Pro went to the store; their reversal is governed by Part A. You will not be charged anything as a result of your withdrawal.

Your withdrawal from the free contract of use does not cancel a Klaimo Pro subscription — see Part A.

You can also simply delete your account — at any time, including after the period

Independently of the right of withdrawal, you may end the free contract of use at any time, with immediate effect and without giving reasons, by deleting your account in the App (profile → "Delete account") or by sending us an informal message to info@klaimo.de. In practice this is usually the faster route, and it remains available to you beyond the fourteen-day period.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To: SB-Techworks Karim Belkacem Lilienthalstraße 38 93049 Regensburg Germany E-mail: info@klaimo.de

I/we () hereby give notice that I/we () withdraw from my/our () contract for the provision of the following service ():

Ordered on () / received on (): ________________

Name of consumer(s): _____________________________

Address of consumer(s): __________________________

Date: ____________________________________________

Signature of consumer(s) (only if this form is notified on paper):

(*) Delete as appropriate.

Note: Use this form for the free contract of use with us (Part B). For a Klaimo Pro subscription (Part A), send your withdrawal to Apple or Google, using the routes described above — a form sent to us does not reach your contractual partner for that contract.

Part C — Consumers resident in the EU/EEA

The rights described above derive from Directive 2011/83/EU on consumer rights, which is implemented in all EU/EEA states. The wording of your national implementation may differ in detail (for example the name of the right — in Austria it is called Rücktritt under §§ 11 ff. FAGG — the name of the model form, or the exact way the period is calculated), and mandatory provisions of the law of your country of habitual residence apply to you in any event (Art. 6 (2) Rome I; for consumers resident in Denmark, Art. 5 of the 1980 Rome Convention, as Denmark is not bound by Rome I).

In particular, in every EU/EEA state:

Part D — Cancellation and refunds (Switzerland)

For users with their habitual residence in Switzerland, this Part replaces Parts A to C.

No statutory right of withdrawal

Swiss law does not provide a statutory right of withdrawal for contracts concluded online or through an app. The right of revocation under Arts. 40b ff. of the Swiss Code of Obligations (OR) applies only to doorstep transactions, transactions on streets and in public places, at promotional events and by telephone. Klaimo Pro does not fall within it.

We also do not promise you a voluntary right of return here, because we could not honour it: the payment goes to Apple or Google, not to us.

What you can do instead

1. Cancel the subscription (possible at any time, effective at the end of the current period). Cancel at least 24 hours before the end of the current billing period:

2. Request a refund from the store. Apple and Google decide according to their own refund policies; under Swiss law there is no automatic entitlement to a refund:

3. End the free account. Your free contract of use with us can be ended at any time, with immediate effect and without giving reasons — in the App via profile → "Delete account" or by a message to info@klaimo.de.

Deleting your Klaimo account does not end your subscription. Cancel it in the store as well.

Defects and warranty

If the App does not work as agreed, the provisions of the Swiss Code of Obligations apply. Please contact info@klaimo.de in that case. Our liability for unlawful intent and gross negligence — including that of persons we engage to perform the contract — cannot be excluded (Arts. 100 and 101 OR).